What is the return period listed in the AEGIS RIM Refund & Return Policy?

Our AEGIS RIM Refund & Return Policy offers a 30-day return window from purchase date. Orders past this window cannot request refunds or exchanges.

What eligibility rules exist inside the AEGIS RIM Refund & Return Policy?

Per the AEGIS RIM Refund & Return Policy, wheels must stay unused, unmounted, in original factory packaging with zero wear marks to qualify for returns.

Are custom-designed wheels covered by the AEGIS RIM Refund & Return Policy?

Custom bespoke wheels are non-refundable under our AEGIS RIM Refund & Return Policy, custom design fees also cannot be returned.

Who covers return shipping costs under the AEGIS RIM Refund & Return Policy?

The AEGIS RIM Refund & Return Policy states buyers bear all return shipping fees, these charges will be subtracted from your final refund amount.

When can I exchange wheels according to the AEGIS RIM Refund & Return Policy?

Our AEGIS RIM Refund & Return Policy only approves exchanges for factory manufacturing defects or wheels damaged during delivery shipping.

AEGIS RIM Support: Custom Fitment Guidance & 10-Year Warranty

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AEGIS RIM Refund & Return Policy | 30-Day Returns for Forged Wheels | Texas, USA

30 Day Return Window

100% Unused Condition Required

24/7 Customer Support

Policy Overview From Our AEGIS RIM Refund & Return Policy

Return Period

Our policy lasts for 30 days from the date of purchase. Purchases exceeding this period are not eligible for a full refund or exchange per our AEGIS RIM Refund & Return Policy.

Return Eligibility (Strict Requirements)

The item must be unused, unmounted (no tire installed), and in the same condition that you received it. It must be in its original packaging as required in the AEGIS RIM Refund & Return Policy.

Exclusion

Any product that has been installed on a vehicle or shows signs of use is not eligible for a return under our AEGIS RIM Refund & Return Policy.

Non-Returnable Items Listed In AEGIS RIM Refund & Return Policy

Custom-Designed or Specially Ordered Wheels: Any wheels designed or specially ordered based on unique customer specifications, marked non-refundable inside our AEGIS RIM Refund & Return Policy.
Used or Installed Wheels: Any wheels and parts that have been installed on a vehicle or show signs of wear, excluded from returns per the AEGIS RIM Refund & Return Policy.
Customer Damage: Damage due to improper handling, accidental damage, or reasons not caused by our error, not covered by the AEGIS RIM Refund & Return Policy.

Note: The clause regarding the non-refundability of sale or promotional items has been removed from this policy.

Custom Design Service Rules Within AEGIS RIM Refund & Return Policy

Design Fee is Non-Refundable

The custom design service is created based on your unique specifications and its fee is not eligible for a refund as stated in our AEGIS RIM Refund & Return Policy.

Satisfaction Guarantee

If you are not satisfied with the initial design, we are committed to providing a design revision service until you are completely satisfied, a separate guarantee outside refund limits of the AEGIS RIM Refund & Return Policy.

Exchange & Shipping Rules From AEGIS RIM Refund & Return Policy

Exchanges

We only replace items under the following conditions per the AEGIS RIM Refund & Return Policy. Please contact Customer Service to initiate the process:

The product has a manufacturing defect (including non-human-caused defects discovered upon installation).
The product was damaged during shipping.

Return Shipping

Fee Responsibility

Customers are responsible for paying their own shipping costs for returning items according to the AEGIS RIM Refund & Return Policy.

Deduction from Refund

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as written in the AEGIS RIM Refund & Return Policy.

⚠️ Shipping Risk Warning: For expensive items, we advise considering a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item (shipping risk is borne by the customer per our AEGIS RIM Refund & Return Policy).

Refund Processing Steps In AEGIS RIM Refund & Return Policy

Receipt and Inspection: Once your return is received, we will inspect the item following standards laid out in the AEGIS RIM Refund & Return Policy.
Notification of Result: We will notify you via email of the receipt of your returned item, and the approval or rejection of your refund request based on the AEGIS RIM Refund & Return Policy.
Refund Execution: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days as outlined in the AEGIS RIM Refund & Return Policy.

Late or Missing Refunds?

First check your bank account, then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact our support team to reference your AEGIS RIM Refund & Return Policy request.

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